Our customer is a leading communications service provider in Africa, providing a wide range of services, including data, mobile and fixed voice, messaging, financial services, Enterprise IT and converged services to over 40 million subscribers.
Subscription fraud, despite the many controls in place, is still vicious and widespread, especially in the telecommunications industry. According to surveys, virtually every service provider is affected by subscription fraud. With multiple sales channels running across online and offline mode, our CSP started witnessing a significant increase in services and content usage, at the same time as a parallel decline in revenue, leading to the realization of potential subscription fraud in their network.
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