With significant technological enhancements, communication service providers (CSPs) today are constantly dealing with multiple internal and external challenges. Consistent network upgrades, cut-throat competition, ever increasing and complex compliance requirements and stricter regulations have added additional pressure on the CSPs, leaving them with little margin for profit.
All combined, this brings to the surface an additional level of uncertainty, adding to the CSPs risk exposure.
CSPs must seriously start evaluating the criticality of
their risk management approaches especially when
their revenue, customer experience and brand value are
at stake.